Treating or asking for refund on infected trees ordered on line?

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    I ordered 2 Strawberry trees on line (Ornamental Trees website) they arrived with black spots on leaves and some white residue which I put down to stress in transport.  Now the trees are loosing leaves and there is white discoloration on bark.  I am new to gardening so only now I realise the trees have fungus infection and they must have been treated with something prior to dispatch so the company sent the out knowing that the trees were not in perfect condition.  What is the best cause of action?

    Green Thumb
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    Have you tried preparing a set of pictures and calling them up? It helps if you have everything ready at hand when you call or chat them: receipt number, day of purchase, day you received the plants, symptoms you noticed when you opened the box. And of course, pictures!

    I’d first try calling and explaining that you’re surprised at the state they were received in. Hopefully they’ll own up to it: either they mistakenly packaged sick plants or their transporter took too long to deliver and they festered in bad conditions. I’ve gotten plants by mail before, normally when they travel for up to a week there isn’t any issue, but you can tell when it wasn’t well wrapped or when conditions were wrong.

    I know of one case where the nursery delivered a replacement for free, but it really depends on the company. I do hope they’ll help you out!

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